Monday, 21 April 2014

BitDefender subscription update (2)

OK, an hour or two after submitting the email to BitDefender in step 9 of my previous post I received a reply saying my automatic renewal for BitDefender Internet Security 2014 has been cancelled. Praise be!

BitDefender, if you are listening, please change the way you manage automatic renewals of your product. Allow users to cancel their subscription or automatic renewal from the product page as easily as they can renew them. You are operating in a sector that requires the trust of your users. Engender that trust by making the process honest and transparent. I think your business will benefit from it.